RETURN & EXCHANGE POLICY

At Honguito, we strive to provide high-quality products and excellent customer service. Please review our policy before placing your order.

Pre-Orders

All pre-order sales are FINAL SALE. Once a pre-order has been placed, it cannot be canceled, refunded, or exchanged.

Custom & Personalized Items

All custom, embroidered, printed, and personalized items are FINAL SALE and cannot be returned, exchanged, or refunded unless the item has a verified manufacturing defect or the error was made by Honguito.

Uniforms & In-Stock Items

Most of our products are ordered specifically for each customer.

If a non-personalized uniform that is in stock requires a different size, it may be exchanged within 7 days of pickup or delivery, subject to inventory availability.

To qualify for an exchange, the item must:

• Be unworn
• Be unwashed
• Be in its original condition
• Have all original tags attached
• Be accompanied by proof of purchase

Exchanges are subject to inventory availability.

Refund Policy

We do not offer refunds because a customer changes their mind, orders the wrong size, orders the wrong item, or no longer wants the product.

Refunds will only be considered if required by applicable law or when the issue is the result of an error made by Honguito or a verified manufacturing defect.

Order Inspection

Please inspect your order upon pickup or delivery.

Any missing items, incorrect items, or manufacturing defects must be reported within 48 hours of pickup or delivery so we can evaluate the issue and make it right.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: info@honguito.net

Address:
16753 SW 95th St
Miami, FL 33196